UBS Access: Secure login

3.5
16.9K reviews
500K+
Downloads
Content rating
Everyone
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About this app

Log in to e-banking or the Mobile Banking app easily and securely. The UBS Access app also lets you confirm new payment recipients and online purchases by credit/prepaid card and receive messages about security-related events.

1. Easily log in to Digital Banking
• E-banking: open login page, scan QR code with the Access app, enter your PIN – and you’ll be securely logged in to e-banking.
• Mobile Banking: launch the Mobile Banking app, select “Access app” as the login method and enter your PIN – that’s it. You can use all the functions of the Mobile Banking app.

2. Approve online payments securely
• When you make online payments by credit / prepaid card, you will receive a Push message and can simply confirm the payment.
• A 3-D Secure password is no longer required.
• Maximum security standards reduce the risk of fraud.

3. Easily confirm new payment recipients
• Unblock the Access app with a PIN, check recipients and approve payments
• No Access card and card reader needed

4. Receive security messages
• Get information about security-related events such as changes to passwords, security settings or contact details.

Here's how secure it is to use the UBS Access app:
• A PIN of your choice protects the Access app – even if you lose your smartphone.
• The Access app always checks the security of your smartphone before you log in to Digital Banking.
• The security code for the login is calculated automatically and transferred directly to UBS. The data transmission is protected by multi-level security.
• The Access app is always up-to-date and offers optimum protection.

UBS Switzerland AG and other non-US affiliates of UBS Group AG have made the UBS Access App (“App”) available to, and this App is only intended for and able to be used by, existing customers of UBS Switzerland AG and such other non-US affiliates of UBS Group AG. The app is not intended for US persons nor persons domiciled in Australia. The fact that the App can be downloaded in the Apple App Store neither constitutes a solicitation, offer or recommendation to enter into any transaction, nor is it to be understood as a solicitation or offer to establish a customer relationship between the person who downloads the App and UBS Switzerland AG or other non-US affiliates of UBS Group AG.

Requirements:
Banking relationship at UBS Switzerland AG, UBS Europe SE (Germany, Italy) or UBS AG (Hong Kong, Singapore) with Digital Banking contract:
For activation, you need a mobile number for security messages stored in Digital Banking. Enter it in the Mobile Banking app under "Settings > Settings & Security > Profile > Manage contact details > Phone numbers" or in E-Banking under "Settings > Security > Security messages > Mobile number for security messages > Enter number".
Banking relationship at UBS Europe SE (France, UK) with Digital Banking contract:
For activation, you need an Access Card with card reader or an Access Card Display.

The scope of functions may differ depending on the country.

We hope you will enjoy using the UBS Access app. We look forward to receiving your feedback and evaluation in the Apple App Store.

This easy video shows you how to activate the UBS Access App:
ubs.com/accessapp-registration.
Updated on
Apr 10, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
Learn more about how developers declare collection

Ratings and reviews

3.5
16.7K reviews
Ryan Lundy
May 27, 2023
It's ridiculous how poorly this app works. It won't work with my mobile phone (Android 10), but only my tablet. It constantly lies and tells me there's no connectivity. Presumably it means the UBS servers are completely unstable; my internet isn't down. When it fails, it just says "Error" with no error code or other info useful in troubleshooting. Oh, and the UI is clean and lovely. But who cares when the app itself is such garbage!?
12 people found this review helpful
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UBS AG
May 30, 2023
Hello Ryan. Thank you for your feedback and please excuse the inconvenience. Could you please send us more information about the issue at sh-access-feedback@ubs.com, so that we can fix it 🛠️? Best, your UBS Team.
A Google user
June 8, 2019
I have accounts with several banks, and UBS has, by FAR, the least intuitive UI I've ever encountered. Simple things like setting up automatic payments to credit cards is, AFAICT, impossible. Menus are hidden. It's so much of a nightmare that I am switching to Post Finance for a better e-banking experience.
23 people found this review helpful
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UBS AG
June 14, 2019
Thank you for your feedback. We are already working on improving UI and UX. For example, the home screen and navigation will become much more intuitive. If you have further suggestions for improvement, we will be happy to receive your feedback via email (sh-some-ch@ubs.com). Thank you very much and best regards, your UBS team.
Yi Q
January 17, 2024
Be careful of the update. Have to reinstall but then it's impossible to set up the contract. The buttons in the app do not work. I tried to send the support an email yesterday but haven't received any reply. 2 phones 1 pad, initially the app still worked on one phone, but it has the same problem now. The app in the pad still works, fingers crossed it can continue to work. Better to have access card and reader available just in case.
15 people found this review helpful
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UBS AG
January 18, 2024
Hello. Thank you for your feedback and please excuse us for the inconvenience. This issue was caused by a recent UBS Access update and will be fixed with a new update soon 🛠️. In the meantime, please log in with an Access Card or by installing UBS Access on another device. Best, your UBS Team.

What's new

Small improvements and bug fixes. Your digital security is very important to us. Therefore, we will soon only support Android versions 10 and above.