Cindie Dowell
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INCREDIBLY difficult to use. The site map is awful. I rarely find what I'm looking for. The clickable areas aren't clear; I go around clicking every place on the screen. Can't see a simple list of all the applicants on one page to compare. Cant see where I've reviewed applicants yes/maybe/no on the website. Seems like the sync for messages sent/ received happens twice a day. Basically the app is worthless. Not made for hosts that use it 5-6 times a year. I recommend the platform though.
8 people found this review helpful
TrustedHousesitters Ltd
March 4, 2024
Thank you for your feedback. I'm sorry to hear about your experience with the app, if there is anything, in particular, you would like us to know about and investigate please do not hesitate to send us the details directly, as feedback always helps us improve our app for our users.
Kendra Holly
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The service and concept is pretty awesome but I recommend sticking to the desktop if you can. This app is horriblly designed and very glitchy. 90% of the time I can't read the messages because it's just a blank screen or a weird light gray (almost unreadable) text that won't scroll. It crashes constantly. Toggling between applications and messages is not intuitive and causes it to freeze or crash. I had to use other apps to communicate when the sitter is here.
84 people found this review helpful
Meita Roston
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Love the platform and been using it for over 2 years, however, the app crashes a lot, and the most disappointing part that they changed it to only have 5 applicants per house and then the listing disappears, which doesn't make any sense, especially considering time difference when trying to apply abroad. So you really need to be on top of it all day. For long term stays, there is no filter between 1-6 months, and messaging system is very slow, and sometimes crashes the app as well.
37 people found this review helpful