TRUMPF Service App
4.6star
104 reviews
10K+
Downloads
Everyone
info
About this app
TRUMPF Service App - The app for your service calls
With the Service App TRUMPF now offers a practical alternative to the hotline of the Technical Service. Whether it comes to a technical problem, a spare part or a question for maintenance: in five easy steps, you create a service call. Simply select the affected machine and the message cause, add a description and photos and name a contact person for TRUMPF. Already, you can send the message around the clock to TRUMPF.
You can then track the current processing status of your case in the app. Even more transparency ensures that all users of a company have access to the information.
In order to use the app a free account for our customer portal MyTRUMPF is necessary. You can easily register for MyTRUMPF in the app after downloading it.
Download the app now for free to your device and test the new way to our Technical Service.
With the Service App TRUMPF now offers a practical alternative to the hotline of the Technical Service. Whether it comes to a technical problem, a spare part or a question for maintenance: in five easy steps, you create a service call. Simply select the affected machine and the message cause, add a description and photos and name a contact person for TRUMPF. Already, you can send the message around the clock to TRUMPF.
You can then track the current processing status of your case in the app. Even more transparency ensures that all users of a company have access to the information.
In order to use the app a free account for our customer portal MyTRUMPF is necessary. You can easily register for MyTRUMPF in the app after downloading it.
Download the app now for free to your device and test the new way to our Technical Service.
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Ratings and reviews
4.6
100 reviews
A Google user
- Flag inappropriate
August 12, 2019
We had our machine go down and even though it was an older machine (2008) and is no longer being produced, the support team was very quick to respond and get back with me so we could get back up and running. the UI is extremely easy to use and set up in a very intuitive and straight forward way. if you have a Trumpf product I highly recommend you get this application.
2 people found this review helpful
A Google user
- Flag inappropriate
January 28, 2019
Does what it's supposed to well. Pitty it usually takes hours to be actually called back by a technician. But all in all it has reduced the time for opening a ticket and gives us the possibility to be more specific about the issue.
2 people found this review helpful
Dan Martin
- Flag inappropriate
December 10, 2021
Should be a way to reopen a case in the app. Sometimes Service closes cases too quickly. Also would be nice to have closed cases available indefinitely for reference, perhaps having them in a separate folder.
2 people found this review helpful
What's new
- UI optimizations
- Bug fixes
- Bug fixes
