A Google user
Poor experience. Lots of usability issues. Using Google Pixel 3XL. When searching for flights, if you switch apps to check on something, it deletes your selections. Also, when putting in your destination (whether by airport code or full city name) you input field is broken. Further to that, once you enter the destination, the confirm button shoots from the middle of the screen to the bottom meaning you press a different destination and have to start again 🤔. Really bad user experience.
12 people found this review helpful
Good day,
Please don't hesitate to contact us at appsupport@transat.com with more details about your situation.
We will then be able to assist you.
Have a very good day
LaurentAppSupport
Christie Dunbar
Terrible app. Very difficult to use (on newest Samsung). Could not access boarding pass after numerous attempts. The screen would show step 4 for boarding pass for a split second then go "exit check in". Every time you try to go back, it kicks you out and you have to start all over. Also doesn't remember your infomation so you have to input it every time. Tried at least 50 times in a 24hour period. So much for avoiding the line up at the airport.
5 people found this review helpful
Salem Khoury
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Edited: could not select seats for all people at the time of online checkin. had to use the web. Airtransat: read the review before responding. Again, online checkin for the return trip, seat selection is hidden on purpose, you need to scroll up and down trying to find it. The app is out of sync with the web, after failing to change seats using the app, i did the check in online, the app had the wrong seats still. Useless app
1 person found this review helpful
Thank you for your comment, Salem. We are sorry that your experience was not optimal. Seat selection is available until 24 hours before departure. After that, it is possible to do it for free while checking in, depending on availability. We hope that you still enjoyed your flight! /Edouard