J.L. Diltz
Straight Talk is a decent option if you're in need of service quickly without a lot of cash. They have a decent selection of phones for under $100. However, you will get what you pay for. My network service has gone out at a dozen times for no reason, the app is terrible, customer care reps are generally lackluster, & even when they admit their service failed you, they don't offer anything to compensate you for any inconveniences. In sum, they're ok until something goes wrong, which is a lot.
13 people found this review helpful
Straight Talk
April 26, 2024
Hi, J.L. Diltz We're sorry for the inconvenience. Allow us to help you in getting this issue resolved. Please contact us at https://www.straighttalk.com/support/contact. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the keyword HELP to 611611. Thank you. ^Jhyzel
Cosmic Jester
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Constant app crashes and errors. Had to reinstall a few times. Honestly, I should ask for a years worth of free service for the last time this happened; my service suddenly turned off and I was thinking that I could just pay my bill. Well, apparently not, since I can't even login on the app with the number I just used last night. Edit: While I recognize that most people have support issues, my problem comes in at that the whole system seems to be buggier than an ant farm, which needs fixing.
87 people found this review helpful
Straight Talk
March 31, 2024
Hi, Cosmic Jester. Our sincere apologies that you have encountered with our app. Let us help you out. To further assist you, please copy this link https://www.straighttalk.com/support/contact and paste it on a new window for chat support. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the keyword HELP to 611611. ^Mark
Tabitha N.
first several years I used straight talk I would've given the service 100%, 10/10. now ever since they switched to the 5G Network I'm having dropped calls my internet turns off all the time it says I have no service my service signal sucks messages aren't coming in or going out and at least once a month I'm having to contact them to troubleshoot issues with my phone not working. I'm almost to the point of switching services to be honest but hope they figure things out and get it together.
28 people found this review helpful
Straight Talk
April 12, 2024
Hi Tabitha N. We apologize for the issues you encountered with the service. We'd be happy to take a look into this for you. Please contact us at https://www.straighttalk.com/support/contact so a resolution can be provided. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text HELP to 611611 to use our self-service menu. ^Arianne