TopView Sightseeing

I give the company's people a 5. Overall experience gets a 3.5~4. I'll give the app a 1 because I couldn't use it after purchasing tickets online. I called the customer support number and was pleasantly surprised at the attention they gave me. After trying several things, they had one of the local sales staff print me paper tickets and offered the chance to refund my purchase. The drivers, tour guides, customer support, and sales people were excellent. The app needs work.

If you buy onsite and they give you paper tickets which they scanned as they printed the app is unusable. They will not let you add your ticket to the app once scanned. Without the app you have zero insight into when and where buses are for hopping back on. The "live" map on their website only tells you departure times from first stop. And you have to dig out your 3 ft of paper receipt every time you get on. Makes for a very poor experience.

The top view was good for when we could use it. Buses were packed but that is to be expected. Finding th liberty cruise correct line was difficult. The directions on the app are bad. They get you lost and the times are not accurate. Then it deleted my ticket when I still had a day left on it.