Nando Ramos
The app is anything but user friendly. It appears to be as the UI is decent but function is where everything just falls apart. I was only about to connect once to it in live view and never once through hotspot or Wi-Fi. Reset it several times, reinstalled app, nothing. After several hours of troubleshooting and trying to make it work, I have returned the cameras and going with Garmin. I'm sad to do so knowing such good hardware and optics are in it.
13 people found this review helpful
A Google user
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Update resolved crashing issues. app is still quite basic, and ideally more control over settings could be added, but it does now work correctly. If there's any way to simplify recording retrieval that would be immensely helpful. Filename coding isn't clearly explained compounding the issue. Ultimately you are left to comb through countless unnecessary files for the one you need (or think you need because you'll never know until you download it).
4 people found this review helpful
Hello There, We have since updated our Mobile App to resolve this issue. Please reach out if you are encountering any problems. 1-844-865-9273, support@thinkware.com
Nick Ipock
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Once again my review has been deleted for a third time... The app will connect properly to the hotspot once you get it connected once: that's an improvement and worth a second star. However, the device doesn't auto reconnect to the device properly to allow you to view the files through the app. Attempting to reconnect through the app it will spin and timeout eventually. Never actually will connect to allow file management.
13 people found this review helpful
Hi, have you tried the latest update? It seems to fix the issue for many of our users. If it doesn't work for you, could you contact us at support@thinkware.com so that we can work together to figure it out?