Debbie Czepizak
- Flag inappropriate
- Show review history
Every time they update this app, they take a step in the right direction but still miss the mark. Hire some real programmers to get it right, because this company will lose my business if it's really going to take 25 attempts to make it work each time I order. It refused to take the card I use all of the time but after 4 attempts, it finally took a different. It kept telling me I had no card on file while simultaneously not letting me add one. This app sucks.
2 people found this review helpful
Thank you for your feedback and for reaching out to us. We apologize for any inconvenience or frustration you may have experienced. We would be happy to help you resolve this issue. Please contact us directly at roti@thanx.com.
Joshua Jarvis
- Flag inappropriate
- Show review history
Seriously, it doesn't take a genius to figure this out.... when ordering on the app, add to cart, add more items, then it randomizes the existing items and ingredients in your cart. It's been like this for over 2 months.... used different phones, even the website malfunctions. Checkup on your IT crew because this issue has been ignored forever now and has made us reluctant to continue being a customer. Better yet, hire a 5yr old to design the app. It'll function better, I promise.
2 people found this review helpful
Thank you for your feedback and for reaching out to us. We apologize for any inconvenience or frustration you may have experienced. We would be happy to help you resolve this issue. Please get in touch with us directly at Roti@thanx.com.
Nick Van Aartsen
The app is clean enough but literally doesn't work. I have been able to use it for coupons (fortunately) but every time I hit Go To Pay (with a single Salmon on Greens bowl, no voucher codes or anything) it tells me "The parameters of your request were invalid" and then when I try to hit the place order, "There are one or more errors below", with no indication of what errors or what to fix. Adding a new credit card changes nothing. Not great.
3 people found this review helpful
Thank you for reaching out and providing the feedback! I sincerely apologize for any inconvenience or frustration you have experienced. We would love to help you resolve this issue. Can you please reach out to us directly at Roti@thanx.com?