A Google user
I absolutely love their burgers, but their app stinks. Not user friendly at all. Instead of being able to order directly from the menu, you have to find the link to go to a different page to order. Then when trying to sign in, and requesting help with password, it said no account linked with my email address, even though the app still had my account info. Same happened on my wife's account. After spending over half an hour trying to order, we quit and left. Still awesome burgers though.
3 people found this review helpful
Hey Daniel,
Thanks for taking the time to leave a review. We're sorry to hear you're having trouble with ordering in the app. Can you email us at bgr@thanx.com if you have any issues logging in to order? We want to make sure you have a good experience when ordering. Thanks!
A Google user
Very poor experience with the app. First of all, i spent 15 minutes trying to find out HOW to order. Secondly, there is no such thing as a free burger. It says its free, then it says spend 8$ to get the "free" burger.. and then when you finally order and spend the 8+, you still dont get anything on the app or anywhere. Went to store to pick up and they have no idea about the free burger nor how it works. App is NOT easy to use and is not user friendly.
1 person found this review helpful
Hi David,
Thank you very much for taking the time to leave feedback. The rewards are only redeemable in-store at this time. However, we are working to improve the ordering experience in the app, so we appreciate your feedback. If you have any questions or concerns, please feel free to email us at bgr@thanx.com.
Robert Baskerville
The app isn't very user friendly. Navigating to items on the menu should be intuitive, but proves rather confusing every time I place an order. Please redesign it, as I'm pretty sure I'll encounter the same problems next time I order.
Hi Robert, we apologize for this! Is it possible that you may be using the older version of the app? Please check to make sure that you have the latest version which is 4.16.12. If you need further assistance please send us an email at bgr@thanx.com, we are always happy to help. Thank you!