MyNOVEC

Many faults, issues loading screens. The worst part of the app is being repeatedly asked to confirm the same account related information when trying to report an outage. The report an outage screen failed every time. I had to call to report the outage. 10 minutes wasted on the app. It looks like too many departments and people added requirements to the app resulting in an over complicated app where doing something simple has a terrible UX or can not be performed.

Complicated, opens major security concerns, does nothing to streamline my bill paying. This is junk mail aimed at my private data. Go away.

Disabled my autopay and require me to use their auto pay. Activation of the access to my account was protracted and painful. Total failure to provide seamless support. Update. App still sucks. Even logging in is not normal. Wow. I appreciated the lack of quality presented here.