Virgin Plus My Account

Name: Virgin Plus My Account
Availability: InStock
Rating: 4.48799991607666 (110391 reviews)
Author: Virgin Plus

Virgin Plus

4.5

110K reviews

5M+

Downloads

Everyone

About this app

The My Account app lets you manage your account 24/7 from your phone. Pay your bill, check your usage, grab a travel pass and so much more.
- New! Change your monthly plan right in the app.
- Check your account balance, view, download, print and pay your bill.
- Easily manage your travel usage.
- View your wireless and Internet usage.
- Add and remove add-ons (including Travel Passes for roaming).
- Check out your plan details. Find support from anywhere in the app.

Good to know: We won't charge you data when you use it on 3G/4G/LTE networks. The My Account app is only available to monthly Members. On Prepaid? Manage your account at virginplus.ca/prepaidlogin.

Learn more about app permissions: virginplus.ca/privacy
For app support or troubleshooting, please contact: VPAppSupport@VirginPlus.ca

Updated on

Apr 17, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

This app may share these data types with third parties

Location, Personal info and 3 others

This app may collect these data types

App activity

Data is encrypted in transit

Data can’t be deleted

Ratings and reviews

4.5

109K reviews

Ash Kenzo

April 30, 2024

I can never get into the app. There's always an issue logging in. It logs me out, and I try every which way to log back in. I signed up for notifications, and for some reason, it stops after 3. I've tried troubleshooting the issue, thinking it's my phone, but my phone says that the app crashes often.

3 people found this review helpful

Virgin Plus

May 2, 2024

Hi, sorry to hear you’ve been experiencing some crash issues. Please contact us at VPAppsupport@virginplus.ca and share as much information as you can. We will definitely investigate your case. Thank you for posting!

Ryan Cameron

May 16, 2024

This app is prone to technical troubles I find. Things like alternative ways to login such as fingerprint often give me errors. Password resets aren't reliable, as verification by email repeatedly ends with again error messages and I don't get verifications to my cell either. I had to use the My Members app to reset my password because this one was simply incapable.

Gina Sandford [Colling]

April 27, 2024

Not only does this company have zero customer service, this app shows you four different days your bill is due so you're constantly wondering what's going on. It also cuts off data when you're only half done using the allotted amount. So fun, glad I got tricked into using this business.

4 people found this review helpful

Virgin Plus

April 29, 2024

Hello, we apologize for the difficulties you have had. If you would like assistance accessing or understanding your bill please reach out to our customer support team here: https://www.virginplus.ca/en/support/contact-us.html we will also be happy to assist with any usage questions you may have. Thank you!