Shou Matsumoto
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Facial recognition is just terrible, and there is a daily limit in the number of attempts to register your face for recognition. This is really annoying, since we're highly likely to be in some urgency when we need to use this platform. Linking to bank accounts is also cumbersome, since we need to access multiple services to get through the security check, which is occasionally trapping us in loops (A->B->C->...->A)... These issues aggravate when we're living abroad.
198 people found this review helpful
Serviços e Informações do Brasil
December 18, 2023
Lamentamos o transtorno. O problema já foi identificado e a equipe do gov.br está trabalhando para corrigi-lo o mais breve possível. Agradecemos a compreensão.
Albert
When I open it, I see a button redirecting me to my browser so that I can log in (honestly, why?). I log in using my CPF and password, the site throws me back to the application (????), I wait and it says it can't do photo biometrics, so it asks me to log in via my bank. I use PicPay, everything's fine. I'm redirected back to the app and I get the same message asking me to log in with my bank. I'm such a clown!
102 people found this review helpful
Mauricio Keller
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A "captura da face" (foto), pra aumentar de "nível bronze" a "prata", não funciona neste aplicativo! E em 30.10.23 Matsumoto já teve o mesmo problema, veja "revews" gov.br ainda teve a cara de pau de responder que resolveu o problema. Mas não resolveu nada! The function "face capture" (foto) to upgrade from level bronze to silver doesn't function in this app! And on 10/30/23 Matsumoto already had the same problem, see "revews",gov.br even had the nerve to respond, but didn't solve anything!
121 people found this review helpful
Serviços e Informações do Brasil
April 11, 2024
Agradecemos seu contato! Para poder melhor te auxiliar, pedimos que entre em contato com o nosso chat em gov.br/atendimento. Nesse canal, nossos atendentes poderão te orientar em sua dificuldade.