Barceló Hotel Group
3.1star
3.68K reviews
100K+
Downloads
Everyone
info
About this app
Welcome to the Barceló App!
Discover a new way to make your stay in our hotels even more unforgettable. We encourage you to make the most of our hotels by using our app. We want our guests to feel unique and the main characters of an amazing experience.
Thanks to our app you can enjoy a comfortable and personalized stay in any hotel from Barceló Hotel Group through any of our brands such as Royal Hideaway, Barceló, Occidental or Allegro. You will be able to enjoy these amazing features:
• Make bookings in hotel restaurants and check their menus or request room service from wherever you are. You can also get information on allergens and intolerances.
• Consult and book massages, beauty treatments or any other service offered in our spas. Your relax and wellness is our priority.
• Request additional amenities for your room or report about the issues that may come up in your room in real-time. Our staff will make sure it is taken care of in no time.
• Check the activities and shows that take place during your stay at the hotel. Thanks to our daily updated calendar you can make sure you do not miss any of the fun.
• Discover the most incredible places in your destination and our tailored tours designed by our staff.
• Book transfers from and to the airport, make a gift or use any other additional service in our hotel.
• Discover all the possibilities of our meeting rooms and contact our staff directly to organize all kinds of events, from congresses to weddings.
• Visit our facilities even before coming to our hotel. Take a look at our swimming pools, our gyms, our activities or our cuisine.
All these advantages and much more thanks to the app Barceló Hotel Group. Download it now and start enjoying everything that Barceló has to offer!
Discover a new way to make your stay in our hotels even more unforgettable. We encourage you to make the most of our hotels by using our app. We want our guests to feel unique and the main characters of an amazing experience.
Thanks to our app you can enjoy a comfortable and personalized stay in any hotel from Barceló Hotel Group through any of our brands such as Royal Hideaway, Barceló, Occidental or Allegro. You will be able to enjoy these amazing features:
• Make bookings in hotel restaurants and check their menus or request room service from wherever you are. You can also get information on allergens and intolerances.
• Consult and book massages, beauty treatments or any other service offered in our spas. Your relax and wellness is our priority.
• Request additional amenities for your room or report about the issues that may come up in your room in real-time. Our staff will make sure it is taken care of in no time.
• Check the activities and shows that take place during your stay at the hotel. Thanks to our daily updated calendar you can make sure you do not miss any of the fun.
• Discover the most incredible places in your destination and our tailored tours designed by our staff.
• Book transfers from and to the airport, make a gift or use any other additional service in our hotel.
• Discover all the possibilities of our meeting rooms and contact our staff directly to organize all kinds of events, from congresses to weddings.
• Visit our facilities even before coming to our hotel. Take a look at our swimming pools, our gyms, our activities or our cuisine.
All these advantages and much more thanks to the app Barceló Hotel Group. Download it now and start enjoying everything that Barceló has to offer!
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info and Device or other IDs
Data is encrypted in transit
Data can’t be deleted
Ratings and reviews
3.1
3.62K reviews
Zelda Hughes
- Flag inappropriate
April 25, 2024
Hotel great. This app is less than average. Lots of information on the hotel but cannot login using room details therefore none of the booking or ordering functions are usable. App doesn't belong to the hotel so they can't help. Barcelo tell you to speak to hotel so also no help.
A Google user
- Flag inappropriate
February 18, 2019
Absolutely horrible! don't even bother. I booked a massage 3 days in advance for our last day on this app, showed up and they had no record of anything, said they're having lots of problems with the app and I "should have known" to book via the concierge. and of course, no appointments available. Way to ruin an otherwise nice stay.
25 people found this review helpful
Barceló Hotel Group
May 15, 2019
Dear Sarah,
Thank you for your feedback. We're sorry the app did not live up to your expectations. We would be grateful if you tell us by an email to mybarceloapp@barcelo.com in which hotel you had this problem so that we can prevent this. We hope that in your next stay you don't worry when booking a massage through the app
Regards,
Barceló Group
Jo Whittaker
- Flag inappropriate
May 2, 2023
Hotel isn't even on the app (occidental xcaret) after seeing this is an issue months ago I'm really disappointed. It doesn't tell you before downloading and installing the app and the hotel itself has no information in the rooms no welcome pack etc so it's as they've moved over to "modern technology" but abandoned the old school brochures and timetables in paper form before they've bothered leaving you with no information and endless trips to reception to be told stuff verbally
9 people found this review helpful
What's new
Every update of BHG App brings you an improved user experience. Faster, more services available, better communication with hotel staff ... Enjoy our App to a new level
