Hyatt Inclusive Collection

Good app when you can open it. Habe updated phone and uninstalled and re installed app. Can only open once before having to reboot phone. Otherwise it wont open.

Downloaded the app but only thing that shows up when I open it is the name of the app. It doesn't get to the page to choose resort.

As an app it's pretty good but as a virtual room key there is definitely room for improvement. It failed to work once for my wife and twice for me. Clearing cache, re-registering, reinstalling all failed and each time we had to return to the front desk to resolve. Regardless, all of the staff at the Secrets Playa Mujeres Resort are amazing, friendly and professional even when the guests may not always be.