My Medibank
4.5star
19.7K reviews
500K+
Downloads
Everyone
info
About this app
Better health means being better informed.
Our refreshed app makes it easier to log in with your fingerprint or PIN and check your cover details, keep on top of your extras limits and waiting periods, and find your nearest Members’ Choice provider and Medibank stores.
You can also use the Medibank app to:
• Make a claim.
• Update your account details.
• Request and download tax documents.
• Connect leading health and fitness apps to track steps, exercise, meditation, and sleep to earn Live Better Points.
To use the updated App, you’ll need to be a Medibank health insurance member. If you have Visitors Health Insurance, Working Visa Health Insurance or Overseas Student Health cover, you may not be able to use all the features.
Our refreshed app makes it easier to log in with your fingerprint or PIN and check your cover details, keep on top of your extras limits and waiting periods, and find your nearest Members’ Choice provider and Medibank stores.
You can also use the Medibank app to:
• Make a claim.
• Update your account details.
• Request and download tax documents.
• Connect leading health and fitness apps to track steps, exercise, meditation, and sleep to earn Live Better Points.
To use the updated App, you’ll need to be a Medibank health insurance member. If you have Visitors Health Insurance, Working Visa Health Insurance or Overseas Student Health cover, you may not be able to use all the features.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 7 others
Data is encrypted in transit
Data can’t be deleted
Ratings and reviews
4.5
19.4K reviews
Matthew Uliana
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August 11, 2023
Clunky, unreliable, interface is not good. Text for the messaging part is really small and hard to read, and the last time I use it the app kept crashing while I was trying to have a conversation with someone. The automated response system is TERRIBLE ("Help making a claim" "Sorry, I don't understand what you're saying" 😡). Worst part is that there's no option for doing it through the website. So bad it's making me want to drop Medibank.
6 people found this review helpful
Medibank Private Limited
August 11, 2023
Hi Matthew. We're sorry to hear you've had some trouble chatting with someone via the Messaging service. If you still need assistance, please do reach out to mobile.feedback@medibank.com.au
You can also use the Messaging service through the website by clicking 'Message us' here: https://www.medibank.com.au/contact-us/
- Grace
Loky To
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- Show review history
May 23, 2024
Update: It is now 23rd May. Support emailed me saying it looks like everything is syncing correctly now. It most definitely has not. Absolutely nothing is syncing with Health Connect. 5 months for backwards progress and no points for several months. Jan 2024: Synch data mismatch with Google Fit on Samsung S23+. Move minutes was 89 in Fit, but 0 in medibank. It recorded a fraction of my steps too, so it doesn't tick off any of my activities. Zero sleep data, but it exists in Fit
Medibank Private Limited
May 23, 2024
Hi Loky, we are sorry to hear you're continuing to experience syncing issues. If you haven't already done so, could you please let our support team know this issue still persists. We can then advise our IT team to continue investigating this matter further so we can work to resolve this for you. - Jess
Glen Denning
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March 25, 2024
Slightly easier than the Web page for some things, but there is no biometrics! user & password every time! Can't seem to accessed login settings page, can't get past authentication 🤷 Inundated with annoying pop ups that you must individually acknowledge/refuse when all you want is to access you bloody card.... An app is supposed to be convenient not waste a of time or deplete my patience. I might tolerate this if was free but is isn't! I pay for this via my membership, pick up you game! 😤😡
6 people found this review helpful
Medibank Private Limited
March 25, 2024
Hi Glen, thank you for your feedback. You can access biometrics by going to Me > Settings > Device authentication. We will continue to improve My Medibank and appreciate your patience and support. If you need further assistance please feel free to reach out to us at mobile.feedback@medibank.com.au. Thank you. -Dan
What's new
We’ve been listening to the valuable feedback from our members. We are excited to introduce an enhanced Weekly Goal experience for a better understanding of ways to earn 200 Live Better points every week.