William Croucher
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App suddenly says it's tied to another device so I can't transfer money anymore. To access live chat to fix the solution you need to login and use the authenticator which no longer works. Absolute headache, avoid at all costs.
1 person found this review helpful
George Wong
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When there is a problem with the authenticator i.e. app crashing, you can't receive codes or push notifications, and to remove it from your account, it sends the code to the authenticator, which again, you can't receive. Then you spend thirty minutes to customer service to get it removed just to regain access to your own account. When you don't have the god awful authenticator, every transaction you are pestered to install it.
46 people found this review helpful
Matthew Webster
Incredibly frustrating - app starts thinking it was tied to another device and now won't provide codes without calling Macquarie. Awful - avoid this and use SMS verification if possible
6 people found this review helpful