A Google user
Old app was better. I can appreciate the new one for some of its features and more displayed information, but it feels cluttered. Plus I've had to reverify myself twice now just trying to log in. Want to transfer money? How about I make it a difficult process by making you scroll around, not able to click or unlock accounts easily, and literally hunt for the button to actually process the transfer. All I'm saying is the app is fine, it works, but it is in no way as convenient as the previous app
7 people found this review helpful
Consumers Credit Union
October 23, 2019
Hi, Lori. Thank you for your feedback! We will submit this to our development team for future updates. Thanks!
A Google user
This app is absolutely horrible. The previous app was decent with a couple of problems mostly related to external credit card accounts. The layout is completely different and almost unusable. The order of accounts in the list changes and most of the account descriptions run out of the allotted space making you guess what account you're actually working with. The rollout was pretty f'ed up with the old app just not working and no easy way to find the new version in the app store because I'd missed
11 people found this review helpful
Consumers Credit Union
October 18, 2019
Hi, Joshua. Thank you for your feedback. We will report the issues you are having to our development team.
A Google user
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Worst app ever. I have never written a review about an app but I have had more trouble with it than any other apps I've ever used. First I had to delete things from my phone because of the involuntary switch to another app. Now that's it's downloaded, I've reset my user name and password and it still says "We are unable to log you in right now. Try again later." Then, I tried to call both numbers listed on the website and was directed towards silence or the call was automatically cut off. I moved to Florida and have been here for years opting to keep my banking here but after this fiasco, I unfortunately may have to switch credit unions. Very very dissapointing.
7 people found this review helpful
Consumers Credit Union
October 19, 2019
Hi, Meghan. Thank you for your feedback. Our app underwent a period of maintenance this afternoon. Additionally, we suffered a system outage that affected our phones. Everything is up and running now. Please contact us at your earliest convenience for any issues you may have at 1-800-991-2221. Thank you.