CHI311

The most recent update fails to submit any requests whatsoever, regardless of category; every time I do, it goves a vague error stating it can't submit my request and to try again later, yet I've tried for days now. It also doesn't cache the filled request as a draft! The location selector on the map also fails, in that it only picks your phone's current location, rather than where the crosshairs have been placed, so I am forced to walk to the location or look up the address in a different app.

Doesn't work at all anymore. Always says "Request Create Error There was a problem creating your request, please try again." Make sure you type specifically what is wrong in the Additional Information field, the city's workers never see the pictures. Worst 311 app I've ever used. The good ones let you take a picture of the problem as soon as you open them, automatically record your position, and let you optionally submit more information so you can get on with your day. This one makes you go through multiple mandatory pages and the very last one asks for a picture so you can't go anywhere until you are done. No wonder few people use it. Often gives me the error "Request Create Error" "There was a problem creating your request, please try again." Sometimes that means a ticket was opened, so if I try again I'll open a duplicate one. Other times the only way to get rid of that error is to remove the picture. If you add three pictures to a ticket, there is no way to remove any of them when that error pops up, you have to start over from scratch. Every picture I submit gets rotated 90 degrees. You have to have an Internet connection to submit issues. It can't queue up multiple issues to submit next time you are on wifi. Clicking on old issues to see their status often crashes the app. I got a call from one of the city's workers about a ticket, turns out they only get a printout of the ticket with some of the information I've entered and no pictures.

The app is what you would expect from an app put out by the city. It crashes a lot. It's slow. It's ridgid. want to report something and don't know the address within a few buildings? Not gonna happen! If you're used to See Click Fix and are hoping for a similar experience disappointment is what you'll be able to report. Maybe I can grease the palm of my alderman an get the real version of the app?