Dimitri Tohme
an app with so much potential yet very unprofessional. May download it again in a few decades. Too many bugs, parcel delivery and location selection is not working, order cancellation and approval are random, call centre is unresponsive...
1 person found this review helpful
Alwa Group Lebanon
August 28, 2022
We understand this can be frustrating. We are working towards making this better. We would appreciate it if you could send us the details at +96181619605.
Cedric Tannous
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I waited 1 hour and 45 minutes for my order. Tried calling the vendor, chatting with customer support online, and called over 15 times on your number with NO answer. 1 hour and 45 minutes later, someone from your side finally picked up, only to inform me that my order was canceled, the store had already closed, and customer service had FORGOTTEN to let me know. Trash app. Trash customer service. Never using this ever again.
5 people found this review helpful
Alwa Group Lebanon
August 28, 2022
We'll look into this issue for you. Please send us a note at +96181619605 so that we can follow up.