The Warehouse - New Zealand

The app was great until the latest update which means things aren't loading at all. lots of errors. I'm on android. (May 2019) Update - if you ever have an order problem through the app, don't bother calling the 0800 number to sort it. It's much faster to take action yourself. I ordered a number of items which were being sent to the wrong address, in two parcels, - I called the call centre as soon as it opened and was told the address had been updated to the correct one, but it was still sent to the wrong place a few days later. Now *I* have to collect the items because they couldn't be bothered doing it. Poor customer service. Really annoying because before this I had only one other bad experience with ordering online from them... they lost my items when I did Click and Collect.

Pretty good app. Fast to use. Technical issues are rare. Products do need more detailed descriptions, unless products are particularly popular, you'll have to judge products by their pictures. If there is an assortment of a particular item to choose from, you will get a random one sent. For example a soft toy in a series, or puzzle... You should be able to choose which ones you want.

A lot of issues with default payment methods and delivery addresses. Had to delete everything and reinstall a few times. The search tool isn't great, whole categories missing, e.g. hardware and doesn't bring up everything available in a category when searching by a keyword. Comes up with a lot of items that have nothing to do with your search. It gets annoying not having the main menu available at the top of the page, have to keep hitting back right through everything you have looked at to get there.