ECIA Assist

About ECIA Assist

The exciting and innovative ECIA Mobile App will enhance your experience with ECIA.
There are several exciting functions, packaged into a very smart future proof app to ensure client service excellence!

• Seamless access to all your value-added services including detailed information of the product and benefit entitlement.

• Real-time view of your policy schedules through live API integration.

• A built-in panic button to push in case of a Roadside Emergency. This panic allows full tracking of the Service Provider, offering a full uberised experience.

• The ability to lodge a claim notification of incident for motor, home and personal to expedite a claim with step-by-step assistance on the app. This notification includes the ability to scan the barcode on the third parties vehicle license disk as well as drivers license disk. The data within the barcode is seamlessly decrypted and pre-populated within the app to simplify the process. You will also be prompted to take the required photo evidence at the scene and these photos will be date and time stamped to keep a proper audit trail and enable you to expedite the processing of the claim.

• The app has a built-in accident manager to assist members to capture all the relevant information at the scene of the incident. This includes capturing third party details through the vehicle licence disk and drivers licence disk scanning functionality, witness details, road conditions, geo-location, photos of the scene and more.

• Home Pre-inspection – You will be able to take photos of your household items, and capture item values. The full pre-inspection detail will be sent through to the ECIA offices via email to assess.

• Secure registration process with One Time Pin sent to Phone and integrated database lookup to ensure the process is seamless.

• An integrated self-service web portal compatible on tablets, laptops and PCs.