About PBGPL O&M
In the ONM user login, the Disconnection Report data is visible, but edit functionality must be restricted based on request status. Edit should be enabled only when the status is:
Approved By ONM
Rejected By Marketing
ONM Assigned
Customer Denied
For all other statuses, the form should remain non-editable and displayed dynamically in read-only mode.
The disconnection and billing workflow should follow a role-based approval process:
When Marketing approves the final bill, the request status should automatically change to “Forward to Finance Head” for final approval.
Finance Head can view only marketing-approved records and has two actions: Approve or Reject.
If Finance Head approves the bill, Marketing gets access to Deactivate User.
After refund initiation:
If amount is payable by Customer - system should provide a payment option.
If amount is payable by PBGPL - PBGPL coordinates with the customer for balance settlement.
If Finance Head rejects the bill, Marketing can edit and resubmit the final bill, and the same approval cycle repeats.
If customer denies the disconnection request, the O&M user selects status “Deny”, and the case is forwarded to Marketing Head.
Marketing Head can either:
Reassign - auto reassign to O&M user to continue processing.
Forward to COO - escalates the request.
COO has only one permitted action: Legal Notice. Once this status is applied, the workflow is considered closed.
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