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About RaiPay Raiffeisen banka a.d. Srbija

RaiPay is a new banking application by Raiffeisen banka that allows you to add Visa debit cards issued by Raiffeisen banka for making contactless payments by mobile phone.

It is designed for mobile phones running Android 6 and above and supporting NFC.
The debit cards you added to RaiPay will always be at your fingertips so you can leave your wallet at home.

A clear history of all the actions you take gives you even more control over your money.
All information can be found at https://www.raiffeisenbank.rs/digitalne-usluge/raipay-mobilno-placanje/

PRACTICAL ADVICE AND INFORMATION
NFC ON
Always make sure that NFC on your mobile phone is turned on before paying. Also, be sure to set the correct NFC type ("Use HCE Wallet") for Xiaomi phones.

SETTING RAIPAY AS THE DEFAULT APP FOR PAYMENT
If you set RaiPay as the default app for NFC payments, you will pay by mobile phone
even easier.
The benefit: there is no need to run the app when paying. All you need to do is wake up the phone, attach to the terminal and wait for the phone confirmation.

INTERNET CONNECTION
To activate the application and add cards to the application, a data or wi-fi internet connection is required. You do not need to be online when making payments, all you have to do is have your NFC antenna turned on.

PREFERRED CARD
If you have several cards added to RaiPay, set one as the default cardfrom which payments will be made automatically. If you want to make a payment from a card other than the default card, just open the application before the event, choose a different card and then tap the phone to the terminal or reader.

PAYMENTS
You do not need to run the app before payment (if it is set as default for NFC payments). We recommend unlocking the phone before payment (by fingerprint, PIN, etc.), then you only need to attach the phone once (for payments up to RSD 10,000). If you forget, the app will ask you to unlock your phone and re-attach to the terminal. For payments exceeding RSD 10,000, you will be asked to enter the application password and re-attach to the terminal.

USE ABROAD
RaiPay can also be used abroad for payments at merchants with contactless terminals. The procedure is the same as in Serbia. You will only need to unlock the phone for amounts exceeding the limit set for the country where you are making payments.

For support, please send an e-mail to: [email protected] or call +381 11 3202 100.

Frequently Asked Questions(FAQ)

What is RaiPay?

RaiPay is a new banking application that allows you to make contactless payments using Visa debit cards issued by Raiffeisen banka through your mobile phone.

What devices are compatible with RaiPay?

RaiPay is designed for mobile phones running Android 6 and above, supporting NFC.

How can I add my debit cards to RaiPay?

You can add your debit cards issued by Raiffeisen banka to RaiPay by following the instructions provided in the application.

Can I use RaiPay instead of carrying a wallet?

Yes, once you add your debit cards to RaiPay, they will always be accessible on your mobile phone, allowing you to leave your physical wallet at home.

How can I ensure that NFC is turned on before making a payment?

It is important to check that NFC is enabled on your mobile phone before initiating a payment through RaiPay.

How can I set RaiPay as the default app for NFC payments?

By setting RaiPay as the default app for NFC payments, you can simplify the payment process, eliminating the need to open the app each time. Instructions for setting RaiPay as the default app can be found within the application settings.

Do I need an internet connection to use RaiPay?

You will need an active data or Wi-Fi internet connection when activating the application and adding cards. However, once the cards are added, you do not need to be online to make payments, as long as your NFC antenna is turned on.

Can I choose a preferred card for automatic payments?

Yes, if you have multiple cards added to RaiPay, you can set one as the default card for automatic payments. If you wish to use a different card for a particular payment, you can select it within the app before initiating the transaction.

Do I need to open the RaiPay app before making a payment?

If RaiPay is set as the default app for NFC payments, you do not need to open it before making a payment. However, we recommend unlocking your phone before making a payment for a smoother experience.

Can I use RaiPay for payments abroad?

Yes, RaiPay can be used for payments abroad at merchants with contactless terminals. The procedure is the same as in Serbia, but for amounts exceeding the limit set for the country, you may need to unlock your phone.

How can I contact RaiPay support?

For support related to RaiPay, you can send an email to [email protected] or call +381 11 3202 100.

RaiPay Raiffeisen banka a.d. Srbija