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About MU Health Care Video Visits

Looking for a faster, easier way to see a doctor? With video visits, you can see a provider anytime from your smartphone, tablet or computer. It is easy to use, private, and secure.

Video visits are great for when your doctor’s office is closed, you’re too sick or too busy to see someone in person, or even when you’re traveling.

What are the benefits of video visits?
Patients enjoy the hassle-free experience of online visits, including:
· Affordable, easy, and convenient
· Your choice of U.S. board-certified doctors
· No appointment, no waiting
· 24/7/365 mobile or web access
· Consults and diagnoses, prescriptions as appropriate

What can doctors treat with video visits?
· Cold/flu
· Sore throat
· Fever
· Abdominal pain
· Sinus infection
· Pink eye
· Ear infection
· Migraines

Who are the doctors?
Clinical services are provided by Online Care Group — the nation’s first and largest primary care group devoted to telehealth. These doctors:
· Have an average of 15 years of experience in primary and urgent care
· Are U.S. board certified, licensed and credentialed
· Have profiles, so you can see their education and practice experience
· Are rated by other patients, so you can review and select the doctor that meets your needs
Doctors providing video visits are not affiliated with MU Health Care.

Who is eligible for video visits?
Patients only need access to a computer, tablet or smartphone with camera and audio.

How do video visits work?
Visit with a provider by downloading and launching the video visits app on your desktop or mobile device and following the prompts to start your appointment.

How is my privacy protected?
Video visits use a secure and encrypted system that meets strict HIPAA regulations to safeguard your information.

If you are an MU Health Care patient, a note about your visit will be sent to your MU Health Care provider. If you are not an MU Health Care patient, we will retain your contact information in order to inform you about services that might be of interest.

For more information, visit muhealth.org/video-visits

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Frequently Asked Questions(FAQ)

What are video visits?

Video visits are a faster and easier way to see a doctor. You can use your smartphone, tablet, or computer to have a virtual appointment with a provider.

When should I use video visits?

You can use video visits when your doctor's office is closed, when you're too sick or too busy to see someone in person, or even when you're traveling.

What are the benefits of video visits?

The benefits of video visits include affordability, convenience, and the choice of U.S. board-certified doctors. There is no need for an appointment or waiting, and you can have access to consults, diagnoses, and prescriptions as appropriate. You can also have 24/7/365 mobile or web access.

What conditions can doctors treat with video visits?

Doctors can treat a variety of conditions through video visits, including cold/flu, sore throat, fever, abdominal pain, sinus infection, pink eye, ear infection, and migraines.

Who are the doctors providing video visits?

The doctors providing video visits are from Online Care Group, which is the nation's first and largest primary care group devoted to telehealth. These doctors have an average of 15 years of experience in primary and urgent care, are U.S. board certified, licensed and credentialed, and have profiles that show their education and practice experience. They are also rated by other patients, so you can select the doctor that meets your needs. Please note that the doctors providing video visits are not affiliated with MU Health Care.

Who is eligible for video visits?

Any patient who has access to a computer, tablet, or smartphone with a camera and audio is eligible for video visits.

How do video visits work?

To have a video visit, you need to download and launch the video visits app on your desktop or mobile device. Then, follow the prompts to start your appointment with a provider.

How is my privacy protected during video visits?

Video visits use a secure and encrypted system that meets strict HIPAA regulations to protect your information.

What happens after a video visit?

If you are an MU Health Care patient, a note about your visit will be sent to your MU Health Care provider. If you are not an MU Health Care patient, we will retain your contact information to inform you about services that might be of interest to you.

Where can I get more information about video visits?

For more information, you can visit muhealth.org/video-visits.