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About CHI311

See a pothole? Notice an open hydrant? Let us know. The official CHI 311 app allows residents and businesses to quickly and easily connect to Chicago city services. CHI 311 will be your first place to submit and track non-emergency service requests, get real-time updates, and find information on-the-go. You can also explore work being done in your area.

Sign up for your 311 account to access city services and track your requests today.

FEATURES
- Create new service requests
- Check the status of existing requests and the time it will take to resolve
- Snap a photo and submit it with a request to improve accuracy
- Map your request to help pinpoint a location
- Create an account to track your service requests and get local, relevant info
- Search and see helpful knowledge articles
- Discover requests in your neighborhood

CITY SERVICES
- Report a pothole
- Fix my streetlight
- Graffiti removal
- Rodent baiting request
- Garbage cart maintenance
- Tree trim request
- Ice/snow removal request
- No heat complaint
- Abandoned buildings
- Clean and Green program registration
- Clean a vacant lot
- Report stray animals
- Senior well-being request
- Report a building violation

Built with Chicagoans, for Chicagoans!

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Frequently Asked Questions(FAQ)

What is the CHI 311 app?

The CHI 311 app is an official app that allows residents and businesses in Chicago to easily connect with city services, submit non-emergency service requests, track their requests, get real-time updates, and find information on-the-go.

What can I do with the CHI 311 app?

With the CHI 311 app, you can create new service requests, check the status and estimated resolution time of existing requests, submit photos to improve accuracy, map your request's location, track your service requests through an account, access local and relevant information, search helpful knowledge articles, and discover requests in your neighborhood.

What types of city services can I access through the CHI 311 app?

Some of the city services that you can access through the CHI 311 app include reporting potholes, requesting streetlight repairs, requesting graffiti removal, requesting rodent baiting, requesting garbage cart maintenance, requesting tree trimming, requesting ice/snow removal, filing a no heat complaint, reporting abandoned buildings, registering for the Clean and Green program, cleaning a vacant lot, reporting stray animals, and requesting senior well-being checks or reporting building violations.

Is the CHI 311 app only for residents of Chicago?

Yes, the CHI 311 app is specifically built for the residents and businesses of Chicago. It is designed to cater to the needs of Chicagoans.

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patricia gomez

Great informatived app

David Cienke

I look for certain things and find them.

Alison Armstrong

Love it

Nicole C Sampson

I'm able to take pictures of any graffitti on business or schools, etc. and report it. Any down signs in Chicago, stoplights damaged, broken glass. It's not normal I'll able to send off the issue to them dir...

marie carolynn

Sad 👀have use this application to reports ......💼

Joyce Tankersley