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About My Southern Cross

Use the My Southern Cross app for fast claiming on the go, for your virtual Member card and more.

With the app:
• Policyholders can make claims
• Members can request prior approval for healthcare services*
• View your benefit balances
• View and use your virtual Member card
• View the previous 12 months’ claims
• Access real-time ultraviolet (UV) conditions
• View and redeem member offers

To use the My Southern Cross app you need to be a Southern Cross health insurance member and be registered for My Southern Cross. * Except for members on the HealthEssentials plan.

By installing the My Southern Cross app you confirm to have read, understood and agreed to our Mobile App Terms of Use https://www.southerncross.co.nz/society/mobile-app-terms-of-use and our Privacy Statement https://www.southerncross.co.nz/society/mobile-app-privacy-statement. In particular, you agree and understand that your eligibility for any benefits you view or claims you make using the app are subject to your current policy terms and conditions.

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Frequently Asked Questions(FAQ)

What can I do with the My Southern Cross app?

You can make claims, request prior approval for healthcare services, view benefit balances, use your virtual Member card, view previous claims, access UV conditions, and redeem member offers.

Who can use the My Southern Cross app?

Only Southern Cross health insurance members who are registered for My Southern Cross can use the app. Please note that members on the HealthEssentials plan are exempt from requesting prior approval for healthcare services.

Where can I find the Mobile App Terms of Use and the Privacy Statement?

You can find the Mobile App Terms of Use at https://www.southerncross.co.nz/society/mobile-app-terms-of-use and the Privacy Statement at https://www.southerncross.co.nz/society/mobile-app-privacy-statement.