VOS: Remote Visual Support

About VOS: Remote Visual Support

Remote visual support built for service teams

VOS helps technicians, dispatchers, service managers, and support professionals see an issue through a customer’s or onsite technician’s phone camera before sending someone to the location.

Send a secure session link, view the live camera, guide the next step, capture important details, and document the issue in one visual workspace. The person onsite joins from their mobile browser, so they do not need to install an app.

Diagnose before the visit

Use live video to inspect model numbers, serial numbers, status lights, alarm codes, visible damage, leaks, equipment conditions, and site access before committing a technician or ordering parts.

Guide customers and technicians live

Draw arrows and circles on the live view, zoom in, control the device flashlight, and show the person onsite exactly where to look or what to do.

Capture clear service documentation

Save screenshots, recordings, annotations, and notes with the session. Create a useful record for managers, vendors, technicians, warranty teams, or customers without relying on vague written descriptions.

Three ways to use VOS

• Remote visual support: See through the customer’s or technician’s camera
• Live video walkthroughs: Share your own camera while another participant watches
• Field documentation: Record inspections, site surveys, handoffs, and before-and-after evidence without inviting a guest

Make better dispatch decisions

A VOS session can help your team determine whether an issue can be resolved remotely, whether parts or specialized tools are needed, or whether an onsite visit should be scheduled.

Service teams use VOS to:

• Reduce unnecessary truck rolls
• Prevent repeat visits
• Improve remote diagnostics and triage
• Identify parts before dispatch
• Arrive better prepared
• Protect senior technician time
• Improve handoffs and service records
• Support customers without exchanging personal phone numbers

VOS is designed for HVAC, refrigeration, electrical, plumbing, facilities, property maintenance, industrial equipment, commercial kitchens, construction, IT remote hands, warranty service, inspections, and technical customer support.

When the problem is easier to show than explain, be Virtually OnSite in seconds.