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About ECI MobileTech

MobileTech gives your technicians the ability to get service call information, manage service activities, and input data while out in the field. With a real-time connection to e-automate, MobileTech reduces office staff workloads, increases accuracy and improves inventory management.

MobileTech features include:

• Empower techs to manage their own calls and inventory

• Quickly view parts availability from all warehouses, including technician car stock

• Real-time GPS monitoring

• View technician activity through the dispatch console

• Perform tech-to-tech parts transfers

• Add file attachments to service calls

• Capture and store signatures

• Easily search calls by status, tech, customer, or equipment

• Individual and group tech-to-tech chat for faster service completion time

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Frequently Asked Questions(FAQ)

What is MobileTech?

MobileTech is a platform that allows technicians to access service call information, manage service activities, and input data while working in the field.

How does MobileTech benefit the office staff?

MobileTech reduces the workload of office staff by providing a real-time connection to e-automate, increasing accuracy, and improving inventory management.

What features does MobileTech offer?

MobileTech offers features such as empowering technicians to manage their own calls and inventory, viewing parts availability from all warehouses, real-time GPS monitoring, and the ability to view technician activity through the dispatch console.

Can technicians transfer parts to each other using MobileTech?

Yes, technicians can perform tech-to-tech parts transfers using MobileTech.

Can file attachments be added to service calls in MobileTech?

Yes, MobileTech allows users to add file attachments to service calls.

Can signatures be captured and stored in MobileTech?

Yes, MobileTech has the capability to capture and store signatures.

How easily can service calls be searched in MobileTech?

Service calls can be easily searched in MobileTech using filters such as status, technician, customer, or equipment.

Does MobileTech have a chat feature?

Yes, MobileTech offers individual and group tech-to-tech chat for faster service completion time.