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About Where to know

Where to know is an AI-powered guest intelligence platform designed for hotels and hotel groups.

Transform guest feedback into actionable operational insights with AI-driven analytics, executive dashboards, and conversational intelligence.

Key features:

• AI Chat – Ask questions about guest feedback in natural language.
• Guest Intelligence Dashboard – Monitor guest satisfaction across key operational areas.
• Review Analytics – Analyse online reviews from multiple review sources.
• Competitor Benchmarking – Compare performance with competing hotels.
• Survey Intelligence – Analyse guest survey responses alongside online reviews.
• Reports – Access automated weekly and monthly management reports.
• Staff Recognition – Identify employees frequently recognised by guests.
• Operational Insights – Detect recurring issues, emerging trends, and improvement opportunities.

Where to Know helps hotel management teams make faster, evidence-based decisions using AI.

Designed for:
• Hotel General Managers
• Operations Managers
• Quality Managers
• Commercial Teams
• Hotel Groups

A Where to know account is required to use this application.