Wards Calling

About Wards Calling

Ward's Equipment Rental Agent Dashboard is a comprehensive mobile application designed for call center agents to manage their daily operations efficiently.

KEY FEATURES:

• Real-Time Dashboard: Monitor your agent status, performance metrics, and recent call activity at a glance
• Check In/Out System: Seamlessly check in and out with live timer tracking to monitor your time on duty
• Call Management: View and manage all your calls with detailed information including call direction, status, duration, and department assignments
• Performance Analytics: Track your daily and historical performance with metrics including calls handled, ratings, skill levels, and satisfaction scores
• WebSocket Integration: Receive real-time updates with automatic reconnection for instant notifications and status changes
• Profile Management: Access and update your account information, view agent statistics, and manage business hours overrides
• Session Management: Manage active sessions across multiple devices with secure authentication
• Check In/Out System: Seamlessly check in and out with live timer tracking to monitor your time on duty
• Screen Wake Lock: Keep your screen active during active call sessions for uninterrupted service

The app provides a modern, intuitive interface with dark theme support, ensuring comfortable use during extended work sessions. Built with enterprise-grade security using JWT authentication, your data is protected while you stay connected to your team.

Perfect for call center agents who need reliable, real-time access to their dashboard and call management tools on the go.