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Screenshots

  • Howden Virtual Expert screenshot 1
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About Howden Virtual Expert

Howden's augmented reality-based remote assistance tool to help your equipment operators and service teams swiftly access our problem-solving guidance, support, and expertise.

Share your live view for real-time expertise and problem solving.
Howden Virtual Expert connects a field technician with an expert via powerful AR collaboration capabilities and real-time video communications, allowing them to both observe and discuss the scenario at hand.

Easy to follow guidance for faster resolution.
Technicians and experts can use a mobile device or a desktop computer to make digital annotations that accurately cling to 3D physical items in the real world, allowing the expert to lead the technician through a process step by step.

What’s new

Version 4.12.0 · Updated June 15, 2022

Launching Howden Virtual Expert. Get help and solve problems by connecting with product experts at the touch of a button.

Frequently asked questions

What is Howden Virtual Expert?
Howden Virtual Expert is an augmented reality-based remote assistance tool that helps equipment operators and service teams access problem-solving guidance, support, and expertise.
How does Howden Virtual Expert work?
Howden Virtual Expert connects a field technician with an expert through augmented reality collaboration and real-time video communications. They can share a live view of the equipment and discuss the problem at hand.
How does Howden Virtual Expert provide guidance?
Technicians and experts can use a mobile device or desktop computer to make digital annotations on 3D physical items in real-time. This allows the expert to guide the technician through a step-by-step process for faster resolution.

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