Smart Serve is a Mobile Workforce App for JCB Dealer Sales & Service Engineers.
Smart Serve is integrated with JCB DBMS and has been designed to enable JCB dealers to:
✓ Track and monitor performance of their sales & service executives.
✓ Provide complete control/visibility of the overall operations.
✓ Deliver an enhanced customer service.
Lead Management: Machines sales, service, parts & attachments lead generation in real time.
DBMS Service Call On Mobile: Service engineers get service call with customer with machine failure details.
Safety of Engineer: SOS feature sends auto alerts to immediate manager, in case engineer gets into a difficult situation.
Dealer Principal Dashboard: For monitoring service calls and leads generated, along with status.
Engineer’s Dashboard: For tracking leads generated, follow up’s, service calls and more.
TA/DA Management: To manage travel costing of Dealer field force.
Service Visit Report: For service engineer’s inputs.
Customer Voice: For instant customer feedback post service repair completion.
On Site Photo Uploading: To upload photos of the machine, parts and service failures, as and when required.
Service Call Dashboard: For real time service calls status for Service Manager
Message Broadcasting: Dealer admin can instantly broadcast information to entire dealer team.
Help Me: Dedicated Phone Number/Email for app related support (during working hours).
Operator Database: Real time Operator database generated by engineers on service visits.
Tailor made reports: In depth reporting of relevant reports and admin panel for complete control of users through integrated web portal.
The app is for the use of employees and partners of JCB...
JCAM Automation process is the system through which the discounts are offered...
This app is for the use of employees and other potential partners...
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