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About Field Service Dispatch by Verizon Connect

Field Service Dispatch for Reveal makes it easy for dispatchers to efficiently schedule and communicate about jobs with technicians and customers.
With the Field Service Dispatch Mobile App, technicians can easily share job progress and important job details with the office, helping to simplify communication and increase productivity in the field. Technicians can also capture proof of service details like job notes, photos and signatures.

Why use it:

Improve team communication
Easily view jobs for the day and receive notifications when your schedule changes. No need to continually call the office.

Reduce paperwork
Quickly capture important job notes, photos and signatures in the app to help eliminate cumbersome paperwork.

Save time
Access everything you need to come prepared for the job—including customer information, location and directions.

Easy onboarding
Get up and running with the app—designed based on customer feedback. No experience or training required.

What’s included:

Job schedule and details
View jobs that need to be completed for the day and any upcoming work.

Job status
Keep dispatchers updated on job status as you progress through your day, including travel time and time on site.

Notes
Record detailed notes describing the work that was completed to inform future work.

Photos
Capture photo evidence of work completed and provide proof of service.

Signatures
Collect signatures before and after the job to confirm that customers are satisfied with the work.

Notifications
Receive alerts when there’s a schedule change.

Work offline
Continue using the app when there's no signal. Information will sync when you're back online.

Not a Field Service Dispatch customer? Contact the Verizon Connect team at 866.844.2235 to request a live demo.

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author
Awesome
Brenton Jowett
author
Great app for managing my jobs and schedule 10/10
Stewart Wright
author
Great
Matthew Heling