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About 959@FM

959@FM is an easy way to book your facilities services at KAUST without calling 959. Just download the app, create an account, and let us know your needs. Manage your requests on the go, check your request progress, check your request history, check your home details, enquire about any service or info, raise your complaint, get real time notification, and rate your experience to help us maintain quality services.

*Why 959@FM?*
- Easy to use with an online accessibility via Wi-Fi, 4g, 5g

- Available for any registered user that needs a facilities services at KAUST

- Ability to create a request from anywhere in the world where you have network access, even when you are on holiday.

- Works offline, knowing that your request will be submitted automatically once you are connected to a network again.

- Linked to the FM Call Center 24/7.

*959@FM provides 12+ Facilities Management Services such as: *

- Air Conditioning

- Electricity

- Fire System

- Plumbing

- Lifts & Garage Doors

- Pest Control

- Horticulture

- Civil

- Appliances

- Waste & Janitorial

- Nanny

- Housekeeping and more.

*For more details about facilities Management reach out to us at*

https://www.fm.kaust.edu.sa

*Facilities Management*

"...delivering exceptional customer experience..."

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Frequently Asked Questions(FAQ)

What is 959@FM?

959@FM is an app that allows you to easily book facilities services at KAUST without calling 959.

How can I access 959@FM?

You can access 959@FM by downloading the app and creating an account.

What can I do with 959@FM?

With 959@FM, you can manage your requests, check request progress and history, check your home details, inquire about services or information, raise complaints, receive real-time notifications, and rate your experience.

Why should I choose 959@FM?

959@FM is easy to use and accessible online via Wi-Fi, 4G, and 5G. It is available for any registered user who needs facilities services at KAUST. You can create a request from anywhere in the world with network access and even when you are on holiday. It also works offline and automatically submits your request once you are connected to a network again. It is linked to the FM Call Center 24/7.

What facilities management services does 959@FM provide?

959@FM provides 12+ facilities management services including air conditioning, electricity, fire system, plumbing, lifts & garage doors, pest control, horticulture, civil services, appliances, waste & janitorial services, nanny services, housekeeping, and more.

Where can I find more details about facilities management?

For more details about facilities management, you can visit https://www.fm.kaust.edu.sa