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About myPhonak

The myPhonak app offers you remote control functionality like volume change and program adjustment. It also provides enhanced functionality with the ability to customize and personalize the sounds of your hearing programs to suit your listening needs. Based on the connected hearing aid, you can access status information like state of the battery charge, wearing time and more.

The myPhonak app enables you to communicate with your hearing care professional, provide feedback, and have your hearing aids adjusted remotely and in real-time. To use the Remote Support and Hearing Diary in this app, you will need an invitation from your hearing care professional.
Remote Support and Hearing Diary are available in the US, Canada, UK, Ireland and Australia.

The myPhonak app empowers you to:
- adjust the volume, change program or ambient balance while streaming or tinnitus noiser intensity of your hearing aids
- personalize and customize your hearing programs by making adjustments to the sounds of your hearing aids
- save your adjustments in the app so you can use them at any time
- access to status information like battery state of charge and wearing time
- get your hearing aids adjusted by your hearing care professional in real-time and remotely
- see and talk with your hearing care professional during your remote fitting session
- experience your new adjustments and give immediate feedback during the remote session
- send feedback and communicate via messages with your hearing care professional about your listening experience

Compatible models:
- Phonak Audéo™ M (Marvel)
- Phonak Bolero™ M (Marvel)
- Phonak Audéo™ B-Direct*

*without advanced remote control features.
Audéo™ M hearing aids purchased before September 2019 require a firmware update of the hearing aid to enable advanced remote control. Please visit your hearing care professional.

Device compatibility:
myPhonak app can be used on Google Mobile Services (GMS) certified AndroidTM devices supporting Bluetooth 4.2 and Android OS 6.0 or newer.
If you want to check if your smartphone is compatible, please visit our compatibility checker: https://marvel-support.phonak.com/en/audeo-m-cell-phone-compatibility/
The myPhonak app is compatible with Phonak hearing aids with Bluetooth connectivity.

Android™ is a trademark of Google, Inc.
Bluetooth® is a trademark of Bluetooth SIG

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Frequently Asked Questions(FAQ)

What can I do with the myPhonak app?

The myPhonak app offers remote control functionality for volume change and program adjustment. It also allows you to customize and personalize the sounds of your hearing programs. You can access status information like battery charge and wearing time.

How can I communicate with my hearing care professional using the myPhonak app?

The myPhonak app enables you to communicate with your hearing care professional, provide feedback, and have your hearing aids adjusted remotely and in real-time. You will need an invitation from your hearing care professional to use the Remote Support and Hearing Diary features in the app.

Which countries have access to the Remote Support and Hearing Diary features?

Remote Support and Hearing Diary are available in the US, Canada, UK, Ireland, and Australia.

What hearing aids are compatible with the myPhonak app?

Compatible models include Phonak Audéo™ M (Marvel), Phonak Bolero™ M (Marvel), and Phonak Audéo™ B-Direct*. However, Audéo™ M hearing aids purchased before September 2019 require a firmware update for advanced remote control features.

What are the device compatibility requirements for the myPhonak app?

The myPhonak app can be used on Android devices with Google Mobile Services (GMS) certification, Bluetooth 4.2 support, and Android OS 6.0 or newer. To check if your smartphone is compatible, you can visit the compatibility checker provided by Phonak.

Is the myPhonak app compatible with all Phonak hearing aids?

The myPhonak app is compatible with Phonak hearing aids that have Bluetooth connectivity.

What trademarks are associated with the myPhonak app?

Android™ is a trademark of Google, Inc. Bluetooth® is a trademark of Bluetooth SIG.
author
Awesome. Non pseudonymize hear well when their. In and. Dont feel pseudonymize I like them. Nice to hear. When I do wear them. I do put my batteries test before I change out. U r impatient thank u for all of...
Georgia Dickenson
author
Hearing is a wonderful experience.
Timothy Frazier
author
Great app
Samuel Harris
author
Love it, most of the time it finds my hearing aids as soon as I put them in Works awesome
Mark Mathis
author
Good
Micky Moad
author
Great
Raymond Jalbert