Sonder

Download Sonder to access the ultimate personal safety and wellbeing service. With Sonder, human help is at your fingertips, in any language, at any time of the day ☀️ or night 🌙.

Sonder has a nationwide network of professionally trained and highly qualified people able to provide expert advice and assistance to help with any problem, big or small.

Sonder features

🤝 Human help in an instant: Through our app, you’ll be connected to our highly qualified team who can offer you mental health first aid, medical triage, and general advice on a huge range of issues. You can access them via call or message.

❗ Proactive safety advice: You’ll get notified in real time on a wide range of environmental, safety, and public health issues. We might just let you know of something nearby, or we might get in touch to make sure you’re safe.

👋 Help by your side in minutes: Where available, we can provide you with in-person help. This comes in the form of our on-the-ground support team who have experience in complex problem solving, mental health first aid, and high stress scenarios.

💬 Support Chat: If you’ve got questions, we have answers! Tap on any of the topics on the home screen to ask our friendly team about anything you’d like to know more about from personal health questions to the best ways to deal with stress.

🚗🚶‍♀️🚲 Track My Journey: If you’re concerned about travelling somewhere alone, you can share your location with Sonder and we’ll check that you get to your destination safely.

⌛ Check On Me: You might just want someone to give you a call to ensure you’re okay or you might be meeting a stranger and want the confidence that someone is looking out for you. With this feature, you can set an agreed time for Sonder to get in touch to ensure you’re okay.

How we help

If you’re feeling stressed, alone, and need someone to talk to, we’re here for you at all hours of day and night. You can call or chat with the team and we can talk you through your options - we will do whatever we can to get you the help you need.

If you are injured or ill, we can explain the options available to you, support you with medical triage, find you the nearest medical centre, book your appointment and assist with the medical admin that comes alongside.

If you are a victim of a crime or an online scam, we can find you the right support services and assist you with any associated admin, such as police reports or incident forms.

If you feel harassed, abused, or discriminated against, we can provide meaningful advice and connect you to the appropriate support service.

There is no problem too big or small. We are always here to help.

If you are entitled to access Sonder thanks to your employer, health cover provider, or education institution, please log in to the app using your registered email address.

New features

A new Sonder experience, the same on-demand support 📲
• Never miss a beat with the new notifications centre 🔔
• You can favourite your most visited places in 'Track my journey' ⭐
• Now you can choose a specific time, or how much time you need when using 'Check on me' ⌛
• Get help even quicker with the new 'Get urgent help' button 🔴
• You're getting 100% human help and a friendlier, smoother experience 👋