SmartTIX

About SmartTIX

SmartTix is a field-first ticket management app built for utility locators and damage prevention teams. Look up dig tickets, update status, capture evidence, and plan your route — with or without a signal.

Built for the field

Locators work outdoors, in vehicles, and on job sites where connectivity is unreliable. SmartTix is designed for that reality: large touch targets that work with gloves, high-contrast screens readable in direct sunlight, and layouts that adapt from phone to tablet without hiding what matters.

Offline-first by design

Your tickets stay available when the network does not. View assignments, review ticket details, and record your work offline. Changes are queued locally and sync automatically when connectivity returns, so a dead zone never costs you a day of work.

Key features

- Fast ticket lookup with filters for due dates, status, and assignment
- Full ticket details, including locate requests and site information
- Photo and video attachments for on-site documentation
- Public and internal notes on every ticket
- Interactive maps with dig site locations and nearby ticket awareness
- Route planning with turn-by-turn handoff to Apple Maps or Google Maps
- Offline access with automatic background sync
- Tablet-optimized layouts for vehicle and dispatch-base use

Account required

SmartTix is a business application. An account provided by your organization is required to sign in. Accounts cannot be created within the app, contact your administrator for access.