ServiceMax Go

About ServiceMax Go

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ServiceMax Go is the latest mobile app for Service Execution Management, including Field Service Management and Asset Service Management. ServiceMax Go, available on Android phones and tablets, empowers technicians, field engineers and maintenance personnel with everything they need to plan their work, execute it efficiently, and effectively communicate with customers and colleagues. ServiceMax Go delivers an enhanced design that's purpose-built for field workers with simple navigation, intuitive screens, and powerful offline capabilities - enabling complete visibility for maximum productivity.

Features of ServiceMax Go

• Instant access to all pertinent data: entitlement verifications, customer & product service history, location, contacts, estimates, warranties, parts, and more
• Multiple calendar views to preview daily and weekly tasks, driving directions and travel times, appointment details, and instantly respond to new work orders
• Step-by-step service execution instructions that can be easily configured by administrators without coding
• Templatized checklists with section navigation, progress status, and inline navigation for inspections, safety checks, diagnostics, and more
• Instant access to documents, videos, and technician and expert collaboration
• Search to quickly locate parts and products in own or nearby technicians’ trunk stock, customer consignment, stocking hubs, spare parts, and more
• Real-time, automated pricing validates entitlements for accurate time and materials estimations
• Easily capture and share photos and videos taken at the customer site, email service reports or contracts
• Smart Business Docs to create service reports, invoices, etc. for customers to sign while on-site to expedite processing
• Instant access to IoT data and analytics for equipment diagnostics and faster resolution
• Secure, rich exchange of data with third-party applications through app-to-app integration
• Intuitive field-ready design features large targets, fewer clicks, dedicated screens, time-saving formula fields, and data validation
• Automated notifications and SMS triggered by changes in data or location to inform stakeholders in real-time
• Advanced data and business rules validation during data entry ensures data integrity and adherence to business processes even if connectivity is not available
• Fast, reliable offline functionality with powerful and flexible sync engine that enables technicians to access and update customer and product information