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About Remote Support for Knox Manage

Knox Manage Remote Support enables IT Admin's remote troubleshoot when users encounter a problem.

It is a remote troubleshoot solution for the IT Admin and users of Knox Manage.

Knox Manage Remote Support provides:
- Doesn't require in-person analysis
- Support all of Samsung devices
- IT Admin may record device screen as a video clip or screenshot for the reproduction purpose during the remote support
- Enables IT Admin to send the files to the user and vice versa.

Knox Manage Remote Support is provided as a part of Knox Manage on a valid license.

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Frequently Asked Questions(FAQ)

What is Knox Manage Remote Support?

Knox Manage Remote Support is a remote troubleshoot solution that enables IT Admins to troubleshoot issues remotely when users encounter a problem.

What are the benefits of Knox Manage Remote Support?

Knox Manage Remote Support allows IT Admins to troubleshoot issues without requiring in-person analysis, supports all Samsung devices, allows IT Admins to record device screen for reproduction purposes, and enables file transfer between IT Admins and users.