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About Remote Support for Samsung SDS EMM

Samsung SDS EMM Remote Support enables IT Admin's remote troubleshoot when users encounter a problem.

It is a remote troubleshoot solution for the IT Admin and users of Samsung SDS EMM.

Samsung SDS EMM Remote Support provides:
- Doesn't require in-person analysis
- Supports Samsung Galaxy or other devices with Android 4.4 (Kitkat) or higher version. (the other devices only use screen share)
- IT Admin may record device screen as a video clip or screenshot for the reproduction purpose during the remote support
- Enables IT Admin to send the compressed files to the user and vice versa.

Samsung SDS EMM Remote Support is provided upon a valid license.

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Frequently Asked Questions(FAQ)

What is Samsung SDS EMM Remote Support?

Samsung SDS EMM Remote Support is a solution that enables IT Admins to troubleshoot and solve problems remotely when users encounter issues.

What devices are supported by Samsung SDS EMM Remote Support?

Samsung SDS EMM Remote Support supports Samsung Galaxy devices or other devices with Android 4.4 (Kitkat) or higher. For other devices, only screen sharing is available.

What features does Samsung SDS EMM Remote Support provide?

Samsung SDS EMM Remote Support offers several features, including the ability to troubleshoot remotely without the need for in-person analysis. IT Admins can also record device screens as video clips or screenshots for later reproduction purposes. The solution also enables the transfer of compressed files between IT Admins and users.

Is a valid license required for Samsung SDS EMM Remote Support?

Yes, Samsung SDS EMM Remote Support is provided upon a valid license.