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About ePuma Portal

ePuma Portal is a platform for faster collaboration empowering our customers to place orders and view information on a real-time basis such as account details, order tracking other service requests. Anyone with an authorised user account can use Puma Energy Customer Portal. You must have an account setup with Puma Energy with approved KYC. If you are not sure about your account status, please contact Puma Energy team.

Key Features
• Place orders
• Track real-time order status
• View and download invoices, credit notes, and account statement
• Log customer support cases and track resolution
• Update contact, language, address details and reset password
• Get notified via alerts for overdue activities

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Frequently Asked Questions(FAQ)

What is ePuma Portal?

ePuma Portal is a platform for faster collaboration that allows customers to place orders, view information, and perform various tasks in real-time.

Who can use ePuma Portal?

Anyone with an authorized user account can use the Puma Energy Customer Portal. However, you must have an account set up with Puma Energy and approved KYC (Know Your Customer) information.

What can I do on ePuma Portal?

On ePuma Portal, you can place orders, track the real-time status of your orders, view and download invoices, credit notes, and account statements. You can also log customer support cases and track their resolution. Additionally, you can update your contact details, language preferences, address information, and reset your password.

How can I know the status of my orders?

You can track the real-time status of your orders on ePuma Portal. The platform allows you to monitor the progress of your orders from placement to delivery.

How can I get notifications for overdue activities?

ePuma Portal provides alerts to notify you about any overdue activities. These notifications help you stay updated and take necessary actions in a timely manner.

What should I do if I'm unsure about my account status?

If you are unsure about the status of your account, please contact the Puma Energy team. They will be able to provide you with the necessary information and assistance.