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About Resident Portal

The ResidentPortal app provides a convenient way to pay rent, submit maintenance orders with photos, and communicate with your apartment community all from your mobile phone.

Residents have the ability to pay rent with a single tap, manage one-time or recurring rent payments and receive rent reminder push notifications with the app (see below for a list of key features).

Much of the ResidentPortal app is configurable by the property in which you live. Property settings include, but are not limited to, payment methods, payment days, full balance payment requirements, or maintenance request availability.

If you have feedback, suggestions or bugs about the app itself, please email [email protected], we would love to hear from you!

ResidentPortal App Features:

• Make a One Time Payment - Easily submit a one time payment with the same trusted payment platform you have always used.
• Add/Delete Recurring Payments - Easily schedule new auto-payments ensuring your rent will never be late.
• One-Tap Pay - Pay rent with a single tap right from your smartphone. The app remembers your last used payment method and knows your exact balance due.
• RentNotify - Sends push notifications to your device, reminding you to pay rent.
• Contact Property - Contact your property directly from the app. The app automatically routes your call to the appropriate after-hours number when the office closes.
• Submit Maintenance Requests - Submit a maintenance request right from the app.
• Take a Picture of the Problem - Use your smart phone's camera to take a picture of the maintenance issue without leaving the app.
• Fingerprint Authentication - After initial setup, securely log in to the app by scanning your finger print

Please note: The ResidentPortal App is only for residents of properties using Entrata's ResidentPortal and ResidentPay products.

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Frequently Asked Questions(FAQ)

What is the ResidentPortal app?

The ResidentPortal app is a mobile application that allows residents to pay rent, submit maintenance orders, and communicate with their apartment community.

What can residents do with the ResidentPortal app?

Residents can pay rent with a single tap, manage one-time or recurring rent payments, receive rent reminder push notifications, contact the property directly, submit maintenance requests, and use fingerprint authentication to securely log in.

Can residents schedule recurring payments?

Yes, residents can easily schedule new auto-payments to ensure their rent is never late.

How does the app remember my payment method?

The app remembers your last used payment method, making it easier for you to pay rent with a single tap.

Can I submit maintenance requests through the app?

Yes, you can submit maintenance requests directly from the app. You can even take a picture of the problem using your smartphone's camera without leaving the app.

Is the app secure?

Yes, the app offers fingerprint authentication, allowing you to securely log in after the initial setup.

How can I provide feedback or report bugs about the app?

If you have any feedback, suggestions, or bugs to report about the app, you can email [email protected]. We would love to hear from you!

Is the ResidentPortal app available for all residents?

No, the ResidentPortal app is only for residents of properties using Entrata's ResidentPortal and ResidentPay products.

Can the property customize the app's settings?

Yes, the property has the ability to configure many aspects of the app, including payment methods, payment days, full balance payment requirements, and maintenance request availability.
author
Easy to use, fast and accurate
Zelio Silveira
author
This app has worked well for me. I've had no complaints about putting in maintenance requests and paying my rent through my phone.
Anthony Martinez
author
Awesome no more web browser
Liara Armstrong
author
I love this app and I love the fact it is easy to access when I need it the most also I love the pic options it helps when I can't describe it properly
Iris Ybarra
author
Took me less that 30 seconds to log in and pay my rent
Beka Seifu
author
Good
jorge santana