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About The General® Auto Insurance

The General’s mobile app is here to help you manage your policy anywhere, at any time. Whether you need to obtain a quote for car insurance, make a payment, view your ID Card(s), or submit a claim; The General’s mobile app makes it easy for you!

• Quickly obtain a quote* for a new auto insurance policy with The General®.

• Make a payment, schedule a payment, split a payment across different payment methods, or even pay in cash (Powered by PayNearMe)!

• Access your ID Cards immediately after you’ve signed in for the first time. Simply rotate your phone to landscape view in the app to quickly view your virtual ID Cards. To view your (full) legal ID cards select to open the PDF version.

• Start and submit a new claim, or even follow the status of an existing claim.

• Utilize our Help Center for some of our most frequently asked questions. If you need further assistance start a call or chat with us during normal business hours, or schedule a call-back from our Sales or Customer Service teams at a time that’s convenient for you!

• Log in how you want! You can use your e-mail address, policy number, Facebook account, Google account, or even biometrics (fingerprint or face).

We’re always looking for ways to improve your mobile app experience! Please feel free to leave us feedback on your mobile app experience, or contact us at [email protected]. We want to ensure a 5-star app experience!

*Some restrictions apply. Subject to Underwriting guidelines. Not available in all states.

End User License Agreement: https://www.thegeneral.com/legal/app_eula/
Privacy Notice: https://www.thegeneral.com/legal/privacy-policy/

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Frequently Asked Questions(FAQ)

What can The General's mobile app help me with?

The General's mobile app can help you manage your policy, obtain a quote, make payments, view ID cards, and submit a claim.

How can I obtain a quote for car insurance with The General?

You can quickly obtain a quote for a new auto insurance policy with The General using their mobile app.

What payment options are available on The General's mobile app?

On The General's mobile app, you can make payments, schedule payments, split payments across different methods, and even pay in cash using PayNearMe.

How can I access my ID cards on The General's mobile app?

After signing in for the first time, you can access your ID cards immediately. Simply rotate your phone to landscape view in the app to quickly view your virtual ID cards. To view your legal ID cards, select to open the PDF version.

How can I start and submit a claim through The General's mobile app?

You can start and submit a new claim through The General's mobile app. You can also follow the status of an existing claim.

What support options are available on The General's mobile app?

The mobile app offers a Help Center with frequently asked questions. You can also call or chat with The General's support teams during business hours or schedule a call-back at a convenient time.

What login options are available on The General's mobile app?

You can log in to The General's mobile app using your email address, policy number, Facebook account, Google account, or biometrics such as fingerprint or face recognition.

How can I provide feedback or contact support for The General's mobile app?

You can provide feedback on your mobile app experience or contact The General at [email protected]. They aim to ensure a 5-star app experience.

What restrictions apply to obtaining a quote with The General?

Some restrictions apply, and it is subject to underwriting guidelines. The availability may vary by state.

Where can I find the End User License Agreement and Privacy Notice for The General's mobile app?

The End User License Agreement can be found at https://www.thegeneral.com/legal/app_eula/ and the Privacy Notice can be found at https://www.thegeneral.com/legal/privacy-policy/.