California Jewellery

About California Jewellery

Order Process

WHAT HAPPENS AFTER I SUBMIT MY ORDER VIA YOUR WEBSITE?
Once you submit your order, a credit card authorization hold occurs for the full amount. An authorization checks if your credit card is valid and that you have sufficient funds to complete the online transaction. The total amount of the online transaction is held and deducted from your credit card limit. Even though the funds are held and deducted from your credit limit, the funds are not automatically transferred to us until we capture the funds. Typically we try to capture funds and ship your order within a 7-day window. However, some pieces may take longer to produce and therefore may not ship for 2-3 weeks from the date of order.

HOW LONG DOES A CREDIT CARD AUTHORIZATION LAST?
The credit card authorization period can last up to 7 days in which we are able to issue a credit card capture to retrieve the funds from your account. If the credit card authorization has not been captured within the 7 days the authorization becomes void. The funds are no longer held from your account and are put back into your account. The length of time it takes for the funds to be put back depends on your credit card issuing bank but is usually 3-5 business days.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
We do our best to turn orders around as quickly as possible, but some items can take up to 2-3 weeks to receive. If you need something by a certain date or would like to expedite the shipping, please make sure to put that in the notes section of your order, or send us an email at [email protected] We will always do our best to accommodate your requests and we appreciate your understanding and patience.

STANDARD ORDER CANCELLATION POLICY*
You may request to cancel your order and we will issue you a full refund unless the production stage is complete, or your order has been shipped. In these cases, restocking fees and shipping fees will be deducted from your refund.

To request the cancelation of your order please email [email protected] with the subject "Cancel my order # [order # you want to cancel]". The order will be canceled within 24 hours upon receipt of the request.

*Custom jewelry projects and layaway orders are exempt from this cancellation policy. Please see the "Layaway Policy" and your "Custom Jewelry Agreement".

WHAT IS YOUR LAYAWAY POLICY?
Layaways require a 10% deposit of the items total for a product priced up to $1499.99 and a 5% deposit for the products over $1500.00. If you wish to deposit over 5% for a $1500.00 item, please contact our Sales Representative at +97333928884 or via Live Chat.

Final payment must be made within 2 years, how you choose to pay for the item is at your discretion. Items are not shipped until paid in full. Layaway guarantees the price of the item, not availability. If the item is no longer available after your order is completely paid off, please allow for 2 to 8 weeks to complete the production of the item.

Any cancellations will result in a refund in the form of a credit toward a future purchase. Payments made towards a custom item are non-refundable.

Upon completion of your layaway if we detect an issue with your item your order will be fully refunded.