taxi.vix

About taxi.vix

VIX TAXI is an urban mobility platform that connects passengers and taxi drivers in Vitória within a safe, modern, and regulated technological ecosystem. Its central purpose is to modernize the taxi service, making it competitive with other app-based transportation options, without losing its characteristic as a regulated public service, with controlled prices and enhanced security. The solution was designed to:
- Guarantee fast, safe rides with prices according to the taximeter;
- Unite technology, artificial intelligence, and regulatory compliance in a single platform;
- Provide ease of use for passengers and greater productivity for taxi drivers;
- Integrate digital payments, real-time tracking, and multichannel service (app, web, WhatsApp, and kiosks).

Specific Objectives for Passengers:
- Easy access to the city's official taxi service, with speed and multiple request channels (app, web portal, WhatsApp, and public kiosks).

- Total transparency in fare values, as the price is obtained directly from the taximeter through the Artificial Intelligence (AI) Integrator, ensuring that the value displayed in the app is exactly the same as that registered on the physical equipment.

- Operational security, ensuring that all registered drivers are authorized by the City Hall.

Convenience in payment, allowing the use of Pix and credit cards directly in the app, without handling physical money.

Real-time ride tracking, from the moment of request until arrival at the destination.

- Complete history of trips and ratings, allowing passengers to track their journeys and contribute to the continuous improvement of the service.

- Personalization of the experience, with the option to favorite drivers and preferred vehicles.

- Reduced waiting time, thanks to the AI ​​engine that intelligently balances the supply and demand of taxis.

Expected Results for Passengers:
- Renewed confidence in the municipal taxi service, through the digitization and standardization of service.

- Greater adherence to regulated transportation, reducing the use of informal or risky services.

- Increased user satisfaction, thanks to price predictability and operational transparency.

- Enhanced physical and digital security, both through driver control and the use of electronic payment methods.

- Universal accessibility, allowing citizens of different technological profiles (including the elderly and tourists) to easily use the service via WhatsApp or kiosks.

- Integration with public mobility policies, strengthening sustainable and regulated urban transportation.

- Continuous improvement of the passenger experience, through driver evaluation and the use of AI to optimize routes, times, and service.