OST Help Desk

About OST Help Desk

OakStreet Technologies, a premium ERP and CRM software provider bring another smart solution to maximize synergy and coordination among employees and their managers in any type of business.
If you are struggling with your ticketing systems for internal business processing and work delegations, OST Help Desk App can be your perfect solution. You will be able to manage requests, complaints, and suggestions from your employees to managers in an easy seamless way.
Valuable Features:
Accessibility Options:
The app is built for three distinct types of users. Every user type will have defined accessibility options based on their profile.
Employee:
An employee will be able to create a ticket concerning their complaints, requests, and or suggestions and may assign the ticket to a manager, or a selected member of the team which will be available from the drop-down menu options. This way the employee will be able to send their message to the right person instantly.
Manager:
The users that will operate this app as a manager will have access to view, respond, change status, and even redirect the ticket to any other concerned member of the team. This way, the problem, and its resolution will be processed efficiently without any delays or clarity concerns. Managers will also be able to supervise if the ticket has been resolved or not and process the request accordingly.
Administrator:
The users with an Administrator profile and accessibility will be able to manage the back end of the mobile app as they can allow users to select their profiles and accessibility features based on their roles and needs. An Administrator will be able to supervise the user activity and various other features keeping things smooth while your business grows exponentially.
Attachments:
Every user will have 6 slots to upload their multimedia, which can be 5 pictures and a video, or 6 pictures as you get more freedom to maintain your official profile on the OST Help Desk app.
Your Perfect Mobile Ticketing Resolution App:
Business operations can be hectic at times, and sometimes it gets frustrating. We understand how a busy company runs, we also know that not every business has the means to get exclusive and premium technology solutions. OST Help Desk app lets you manage your tickets as you travel or are busy in a personal situation while keeping your business running smoothly with zero hiccups.
Enable Effective Decision-Making:
Managers often must make rash decisions to get the job done in the best way possible, similarly, the employees may find it difficult to share their grievances on time-related to any part of their jobs. The Help Desk app works like an instant communication app, with a shared inbox, while being a formal ticketing tool for your business.
At OakStreet Technologies we always feel excited to hear from you, we are focused to resolving all your queries and will be delighted to guide you on how to use this app and get maximum value with no effort at all. All you need to do is connect with us at [email protected] and someone from our team will respond to you at the earliest.
We at OakStreet will love to hear from you so we can improve our products and services to serve you in the best possible way.