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About Self-Service Portal

Self-Service Portal is the mobile version of Service Management Automation service portal in MicroFocus SMA suite. Via this application, user can:
1. Search service or support offerings, knowledge articles and news
2. Browse the service or support offerings
3. Create new service or support request
4. Approve or deny requests
5. Accept or reject resolved requests
6. Smart Ticketing and virtual agent support

IMPORTANT: This software requires connectivity to the Micro Focus Service Management Automation Suite (SMA-SM OR SMA-X 201711 Release or later). You may activate the mobile app by scanning a QA code from your company’s Service Management Automation Service Portal web site. You may also contact your IT administrator for an activation URL.

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Frequently Asked Questions(FAQ)

What is Self-Service Portal?

Self-Service Portal is the mobile version of Service Management Automation service portal in MicroFocus SMA suite.

What can a user do with Self-Service Portal?

With Self-Service Portal, users can search service or support offerings, knowledge articles and news, browse service or support offerings, create new service or support requests, approve or deny requests, accept or reject resolved requests, and receive smart ticketing and virtual agent support.

What is required to use the Self-Service Portal?

The Self-Service Portal requires connectivity to the Micro Focus Service Management Automation Suite (SMA-SM OR SMA-X 201711 Release or later). It can be activated by scanning a QA code from your company's Service Management Automation Service Portal website or by contacting your IT administrator for an activation URL.

Superior

VILAS SIDAM

This app has become really great. I now have access every action I need. Also loving the new interface. The authentication works great where ever I am. Good job!