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About HelpDesk Viewer

Connect to the customer’s mobile devices or computers on-demand with HelpDesk by RemotePC.

Features
* Connect from Android to iOS or vice versa. You can also connect to a
customer's mobile via the web viewer app.
* Manage customer queries, access logs, etc., all in one place for efficient
client requirement management.
* Chat with customers via text during the session for better understanding of
the issues.
* The remote support is developed using TLS v 1.2/AES 256-bit encryption,
so rest assured, the connection is highly secure.

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Frequently Asked Questions(FAQ)

How can I connect to a customer's mobile devices or computers using HelpDesk?

You can connect to a customer's mobile devices or computers on-demand using HelpDesk by RemotePC.

Can I connect from an Android device to an iOS device or vice versa using HelpDesk?

Yes, you can connect from an Android device to an iOS device or vice versa using HelpDesk.

Can I also connect to a customer's mobile device via the web viewer app?

Yes, you can also connect to a customer's mobile device via the web viewer app using HelpDesk.

Can I manage customer queries and access logs using HelpDesk?

Yes, you can manage customer queries, access logs, and more using HelpDesk. It provides all-in-one place for efficient client requirement management.

Can I chat with customers during the session using HelpDesk?

Yes, you can chat with customers via text during the session using HelpDesk. It enables better understanding of the issues.

Is the connection secure when using HelpDesk's remote support?

Yes, the connection is highly secure as the remote support of HelpDesk is developed using TLS v 1.2/AES 256-bit encryption.