HiTrack

HiTrack is an exclusive app for the HiLITE Group, designed to streamline support ticket management and enhance workflow efficiency across four levels of users: Supervisors, Assistant Managers, Managers, and the CEO.

Key Features:

Support Ticket Creation:
Assistant Managers can create support tickets, assign them to Supervisors, and select categories, priorities, subjects, attachments, and assignees.

Comprehensive Dashboard:
Stay updated with a dashboard that displays tickets across all statuses.

Unattended Leads:
Easily access a separate section dedicated to unattended leads.

Ticket Transfer:
Request ticket transfers to other workers or departments seamlessly.

Need Support:
Supervisors and workers can request support from their own or other departments directly through the app.

Emergency Alarm:
Any user can create an emergency alarm to notify others in critical situations.

Reporting Section:
Dedicated report sections for Assistant Managers, Managers, and the CEO.

Easy Review:
Assistant Managers and Managers can easily review tickets for efficient management.

Optimize your workflow and ensure smooth operations with HiTrack, the all-in-one solution for the HiLITE Group's support ticket management.