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About GreatCall Link

GreatCall Link, a free app, keeps you informed about the health and safety of loved ones who are subscribed to GreatCall Health and Safety Services.

Link can provide peace of mind by sharing timely updates about your loved one. You can check in with them when you want, from anywhere, without disturbing them – helping them maintain the independent life they love.

Exclusive features help them stay independent and you feel reassured.

Once you accept the invite from your loved one and successfully set up Link, you’re able to access the following features:

Receive Emergency Alerts
Link will send you notifications for selected actions including when Urgent Response is utilized, allowing you to make decisions quickly and follow up without delay.

Retrieve Location
When the locator permissions are on you will see your loved one’s location on a map and receive updates if they change location. These general updates happen approximately every 20 minutes.
In an emergency, First Responders get location updates every 30 seconds.

Check Activities
Based on information in the Personal Profile, see if appointments are being kept and receive other reports about their activities.

Check Device Status
Get peace of mind knowing your loved one always has access to a professional in the event of an emergency. Link will let you know the device Battery Status. You’ll also be notified when the battery is low so you can remind them to recharge or replace the battery and stay connected.

Get Articles to Help You Support Your Loved One
Resource center featuring helpful articles, advice and tips for seniors and their loved ones.

The Link team cares that the app is tailored to you. That’s why there are settings allowing you to choose which notifications you receive, add a picture of your loved one and even save their phone number – so you can call them directly from the app.

We want you to have a great app experience. If you have any questions about the Link app or simply can’t find your favorite features, email us at [email protected] and we’ll be glad to help.

Technical Help
Find answers to common questions in our FAQs. For additional assistance, tap ‘Contact Us’ from Link or call (866) 393-0353.

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This away for my family and friends can locate me at any time.
Lauretta Wilson-Carter
My father fell in his driveway, in a snow storm. His fall protection device notified me and 5 star and an ambulance was sent. He layed in the snow for 30 minutes until the ambulance arrived. Thank you Greatc...
Dianna Powell
It hives me so much morr Peace of Mind knowing whst is going on
Gwen Haskins